The distinction between kindness and comfort matters. Sometimes the kinder act is to give people accurate information early enough that they still have agency. Concealing reality may reduce discomfort in the moment while increasing helplessness later. Organizational kindness shows up in operating conditions, not just interpersonal tone.
The distinction between kindness and comfort matters. Sometimes the kinder act is to give people accurate information early enough that they still have agency. Concealing reality may reduce discomfort in the moment while increasing helplessness later. Organizational kindness shows up in operating conditions, not just interpersonal tone.
Absolutely! It is as systemic as it is interpersonal. You hit the nail on the head!